Get Chiropractic Staff trained and Expand!
Do you know what to train your staff on?
Everyone knows they should train their staff. But on what exactly? Why is it important? Look at your staff as the foundation of a house. If you built a house on a wobbly foundation, no mortar to keep the bricks together, the bricks didn’t quite match up and maybe some of the bricks were deteriorating, would your house stay up or be stable? No, it absolutely would not. You would start building and maybe you would get it completely built but then it would come tumbling to the ground. The same goes with expanding any business. If your staff are only partially trained, have limited skill and limited knowledge anytime you tried to expand or grow, you may make some head way but then it would come crashing down again. Then you have that ebb and flow of production going on. Does this sound familiar?
There are two main things that each of your staff should be trained on. Their own particular position and every other position in the office. You may think that your staff already know how to do everything for their position because you have had them for a year or more. But how often do they come to you with questions or problems for you to handle that you feel they should know how to deal with by now? Think back and create a list of all the different things your staff bring to your attention that you think they should be able to handle on their own. Take the items you wrote and decide what would be the procedure to handle each one. Put those procedures in writing, ALWAYS. Start by getting your staff trained on those procedures. Make sure they know it completely and feel confident to handle everything listed without your help. This is a gradient process, the key is to keep doing it. The more you do it the more stable your staff become and thus your foundation becomes more stable. Now lets build that house (or practice that is)!
Now, this is just a little tidbit to get you going. Remember that the more stable your staff are the more they can handle, the better their performance and the more you can grow and MAINTAIN your growth. At Chiropractic Business Academy we have many courses to train your staff. We have precise and successful systems for Reception, Marketing, Patient Educator, efficiency, organization, chiropractic management, planning, financial planning for profits, policy writing, business planning, hiring staff and more!